Who we serve
Five kinds of callers, and they all want something different
A daughter wants to know her mother arrived. A discharge planner wants the bed back. A dialysis coordinator wants the chair to turn on time. A lab wants the specimen there before the batch closes. We built for each of them rather than averaging them into 'patients.'
Patients & families
You put your mother in a van and then hear nothing for an hour.
Every MedCompass trip gets a confirmed pickup window and a driver who calls when they're close. You get a text when your parent is picked up and another when they're delivered.
One escort always rides free, so someone can go along.
Hospitals & discharge planning
A bed stays occupied because transport is three hours out.
Facility accounts get a dispatch line that skips the queue, guaranteed discharge windows, and a named dispatcher who already has every trip your unit has booked today.
Same-day capacity held back for discharges, plus a dedicated facility line.
Dialysis centers
A missed ride means a missed session and a hospital admission.
Standing orders are locked to the same driver and the same van wherever possible, so your patients see a familiar face three times a week and your chairs turn on schedule.
Standing orders locked to the same driver and van wherever possible.
Skilled nursing & assisted living
Staff spend the morning on hold confirming pickups.
Book the whole week in one pass, then let it run. Your coordinator gets a single dispatch contact for every resident's trip and is only called when something actually needs a decision.
Bulk scheduling for up to 40 recurring trips at once.
Labs, pharmacies & facilities
A delayed specimen run means a redraw, a rerun, or a result the physician needed yesterday.
Medical courier runs are dispatched directly, not shared with other stops, with a signed chain-of-custody log at every handoff and a Business Associate Agreement on file. STAT pickups move within 30 minutes.
OSHA-trained drivers, temperature-controlled totes on every run.
Booking for a facility?
Facility accounts get a direct dispatch line, consolidated monthly invoicing, bulk scheduling for recurring trips, and a named dispatcher who already has every trip your unit has booked today.
Facility partnerships